Reship Policy

We are a small, handmade business, and all sales are final except for shipping mistakes we make.

If tracking shows delivered but you did not receive it

Delivery is USPS's responsibility once it shows delivered. Please file a dispute with USPS using your tracking number and send us the case number. We will replace the product once, but shipping for the replacement is the customer's responsibility. We do not offer refunds for delivered orders.

If we send the wrong item or it arrives damaged

Please send a photo within 7 days of delivery. We will replace that item only.

If the address was wrong

If the address entered at checkout was incorrect, or the package is returned for that reason, that is a new order, not a free reship.

One replacement per order

We do not do second replacements on the same order.